Support
Help with the apps published by Starlight Retail Ltd., and where to turn for a KOSHOLAD order. If something does not work the way you expect, tell us.
KOSHOLAD orders
Questions about an order, a delivery or a return from our online store KOSHOLAD are answered by the store's own team. How to reach it is written on kosholad.bg.
Our apps: write to us
Send an e-mail to contact@starlightretail.io. A person from our team reads every message.
What helps us help you
- The name of the app and, if you can find it, its version.
- Your device and its system version, for example iPhone 15 with iOS 18, or Pixel 9 with Android 15.
- What you did, what you expected and what happened instead.
- A screenshot, if the problem is visible on the screen.
Purchases and refunds
Apps and in-app purchases bought through the App Store are billed by Apple. Refund requests for them are handled by Apple at reportaproblem.apple.com.
Purchases made through Google Play are billed by Google. Refund requests for them are handled by Google, as described in Google Play Help.
If something you paid for does not work, write to us as well, so we can fix it.
Deleting your account or data
If one of our apps lets you create an account, you can delete the account inside the app. You can also write to contact@starlightretail.io from the e-mail address of the account and name the app. We will delete the account and the data kept with it, and confirm when it is done. More about your data is on the privacy page.
Company
Starlight Retail Ltd.ul. Patriarh Evtimiy 30, entr. A, apt. 12
Svishtov, Bulgaria